How do I make a return and/or receive a refund?
If you are unhappy with your purchase from Edelweiss Arms, you may contact us for a return authorization within three (3) days of your receipt. After three days of receipt, the terms of the sale are final.
- Return requests made within three days of receipt may be eligible for a partial refund at the discretion of Edelweiss Arms, after a return inspection has been completed.
- In order for your returned product to be eligible for a refund, it must be returned in the same, unused, condition in which it was delivered, and it must be accompanied by all parts and accessories it was originally sold with.
- Upon completion of a return merchandise inspection, any authorized refunds will be issued to the same payment method made for the original order within seven (7) business days of the completed return inspection.
- A 10% restocking fee will apply to any approved refunds for merchandise returned to Edelweiss Arms.
- You are responsible for the safe return, and the cost of return shipping, for your authorized returned merchandise. We strongly recommend obtaining a track-able shipping service with insurance for returned merchandise; Edelweiss Arms is not responsible for erroneous or incomplete returns.